Choosing a helpdesk: five checks for lasting support knowledge
Check how a helpdesk preserves knowledge of your IT environment, with five practical checks and a template for clearer support tickets.
Read articleEnterprise IT • Private Cloud • Network & Datacenter • Cybersecurity • DevOps
Boutique by choice · Enterprise IT · Personal commitment
Vinetu Technologies is a boutique IT solutions provider delivering enterprise-grade results with a personal touch. Founded in 2010 under the EMGroup brand (EMIT · EMCloud · EMSoft), the company rebranded to Vinetu Technologies in 2018. Led by Eli Melamed with 30+ years of hands-on IT experience, we tackle the complex problems that others avoid — and solve them precisely. Vinetu also owns and operates EMCloud, its private cloud platform since 2010, running on Vinetu-owned infrastructure in two independent datacenter facilities in Israel and routed on its own network, AS35435. Vinetu is certified to ISO 27001, ISO 27017 and ISO 9001. Based in Israel, we serve clients worldwide.

Campus and datacenter network architecture, virtualization and datacenter implementation — from design and migration to acceptance testing and maintenance. Expert in Extreme Networks Fabric Connect (VOSS).
Network & datacenter →EMCloud, the private cloud Vinetu owns and operates: owned compute and storage in two underground Tier 3+ facilities in Israel, active-active, on our own ASN.
Private cloud → Visit EMCloud →Managed Veeam backup, off-site backup to EMCloud with Veeam Cloud Connect, and contracted DRaaS with defined RPO, RTO and tested failover.
Backup & DR →Full 360° managed IT support — your one stop shop for all IT needs, remote and on-site: SLA-based helpdesk, monitoring, maintenance and lifecycle management.
Managed IT →Cynet MDR and endpoint security, SIEM/SOC with CyRay, firewalls and network security, and OT security for mission-critical and sensitive environments.
Managed cybersecurity →Turnkey delivery: design, bill of materials, hardware and software procurement, installation, repair and RMA, and ongoing maintenance — one accountable provider.
Procurement & integration →CI/CD pipelines, containers, and infrastructure as code for modern software delivery, with managed Kubernetes on EMCloud.
DevOps → Managed Kubernetes →IoT hardware, firmware, and software development — from embedded systems to full-stack applications.
Development & IoT →Complex projects, architecture design, and strategic IT consulting. We solve the hard problems.
Consulting →Vinetu is an MSP partner, Tier 1 support provider and reseller for Cynet (MDR and endpoint security) and CyRay (SIEM/SOC). We are a long-standing Veeam reseller and a Veeam cloud service provider for Veeam Cloud Connect. We design and deploy networks on Extreme Networks and Fortinet, compute and virtualization on HPE and Proxmox, and business telephony on 3CX.
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Company feature — IT solutions and services overview
Vinetu Technologies presenting at the annual IoT & Embedded Systems Conference

30+ years in IT, cyber-security, cloud, and infrastructure. Founded EMGroup in 2010 (rebranded to Vinetu Technologies in 2018). Specializes in resilient networks, mission-critical cyber-security, command & control systems, and industrial IoT. Previously Director of Infrastructure Technologies at CIVIQ Smartscapes — designed SaaS infrastructure for Verizon and large-scale security solutions for Israel's most critical organizations.

IT and customer service professional with 15+ years of experience. Specializes in planning, coordinating, and managing IT operations, infrastructure, and support. Previously IT Manager at efinnity for 8+ years, overseeing computing infrastructure and technology strategy.
Check how a helpdesk preserves knowledge of your IT environment, with five practical checks and a template for clearer support tickets.
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